Last updated: March 20, 2026

1. INTRODUCTION

Welcome to Malkamacrame (“we,” “us,” “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://malkamacrame.com (the “Site”).

By accessing or using the Site, you consent to the terms of this Privacy Policy.

2. INFORMATION WE COLLECT

a) Personal Information You Provide

We may collect personal information you voluntarily provide, such as:

– Name
– Email address
– Phone number
– Billing & shipping address
– Payment information (handled securely via our payment processor)
– Account login details
– Messages submitted through contact forms

b) Automatically Collected Information

When you visit the Site, we automatically collect certain information, including:

– IP address
– Browser type & version
– Device type
– Pages visited
– Time and date of visit
– Referring URL

We may use cookies and tracking technologies to collect this data.

3. HOW WE USE YOUR INFORMATION

We use your data for the following purposes:

– Processing orders and payments
– Communicating with you (order updates, newsletters if opted in)
– Providing customer support
– Analyzing site performance & usage
– Personalizing your experience
– Preventing fraud and improving security
– Complying with applicable legal obligations

We will never sell your personal data to third parties.

4. LEGAL BASIS FOR PROCESSING (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

– Contract: Processing is necessary to fulfill your order
– Legitimate interests: Fraud prevention, site security, and analytics
– Consent: Marketing emails and non-essential cookies (where applicable)
– Legal obligation: Where required by law

5. COOKIES & TRACKING TECHNOLOGIES

We use the following technologies:

– Cookies: Small files stored on your device to improve user experience
– Google Analytics: For tracking site usage and performance
– Third-party tools: For marketing insights and site optimization

You may choose to disable cookies through your browser settings. However, some Site features may not function correctly without cookies.

For EEA visitors, non-essential cookies require your consent. You may withdraw consent at any time via your browser or our cookie settings.

6. THIRD-PARTY SERVICES

We may share your information with trusted third-party partners who help us operate our Site, including:

– Payment processors (e.g. Stripe, PayPal)
– Shipping providers
– Analytics platforms (e.g. Google Analytics)
– Marketing services

These partners are contractually obligated to follow strict privacy rules and may not use your data for purposes unrelated to the services they provide to us.

We do not sell, rent, or trade your personal information to any third party.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy, or as required by law. Order data is typically retained for up to 7 years for tax and accounting purposes.

8. DATA SECURITY

We implement industry-standard security measures — including SSL encryption and secure servers — to protect your personal information. However, no system is 100% secure, and we cannot guarantee absolute protection against unauthorized access or data breaches.

In the event of a data breach that affects your rights, we will notify you as required by applicable law.

9. YOUR PRIVACY RIGHTS

Depending on your region, you may have the right to:

– Access the personal data we hold about you
– Correct inaccurate or incomplete information
– Request deletion of your data (“right to be forgotten”)
– Restrict or object to certain processing activities
– Data portability (receive your data in a structured format)
– Withdraw consent at any time (where processing is based on consent)
– Opt out of marketing emails at any time via the unsubscribe link

To exercise any of these rights, please contact us at the email address below. We will respond within 30 days.

10. INTERNATIONAL DATA TRANSFERS

Our business is based in Cyprus. If you are accessing our Site from outside Cyprus, please be aware that your information may be transferred to and processed in a country with different data protection laws. We take appropriate safeguards to ensure your data remains protected in accordance with this Policy and applicable EU regulations.

11. CHILDREN’S PRIVACY

Our Site is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this Policy periodically. Continued use of the Site after changes constitutes your acceptance of the updated Policy.

13. CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Email: malkamacrame@gmail.com
Website: https://malkamacrame.com