Last updated: March 22, 2026

1. AGREEMENT TO TERMS

By accessing or using our website and purchasing from our store, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our site.

2. PRODUCTS AND AVAILABILITY

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice. Product images are for illustrative purposes only and may vary slightly from the actual product.

3. PRICING AND PAYMENT

All prices are listed in the applicable currency and are subject to change without notice. We accept major payment methods as displayed at checkout. Payment must be completed in full before an order is processed and shipped.

4. ORDERS AND CONFIRMATION

Placing an order constitutes an offer to purchase. A confirmation email will be sent once your order is accepted and being processed.

We reserve the right to cancel any order at our sole discretion, for reasons including but not limited to product unavailability, suspected fraud, pricing errors, or operational limitations. While this is a rare occurrence, if your order is cancelled by us, you will be notified promptly and receive a full refund.

5. SHIPPING AND DELIVERY

5a. Order Processing Time

Orders are typically processed within 3–5 business days from the time of purchase. Processing time may vary during peak periods, holidays, or due to exceptional circumstances beyond our control. Shipping time begins after processing is complete.

5b. Delivery

Once dispatched, delivery times depend on the shipping method selected and the destination country. We are not responsible for delays caused by shipping carriers, customs, or events outside our control. Risk of loss passes to you upon delivery to the carrier.

6. DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, the full responsibility lies with us. Please contact us within 6 days of receiving your order and provide photos of the damage. We will arrange a replacement or issue a full refund at no additional cost to you — including any shipping fees.

7. RETURNS AND REFUNDS

You may return eligible items within 14 days of receipt, provided they are unused, in original packaging, and in their original condition. To initiate a return, please contact us at [your email]. Refunds will be processed within 7–10 business days after we receive and inspect the returned item. Shipping costs are non-refundable unless the item was defective or incorrect.

In the case of an incorrect item received: if the order value is under €20, we will issue a full refund rather than arrange a replacement shipment. For orders of €20 or above, we will offer a replacement or a refund at your preference.

8. IMPORT DUTIES AND TAXES

We ship to various countries, and your order may be subject to import duties, taxes, or customs fees upon arrival in your country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before placing an order.

9. INTELLECTUAL PROPERTY

All content on this website — including text, images, logos, and design — is the property of our company and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

10. USER CONDUCT

You agree not to use this site for any unlawful purpose, to impersonate any person or entity, to transmit harmful or offensive content, or to interfere with the operation of the website.

11. PRIVACY

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand our practices.

12. LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our site or products. Our total liability shall not exceed the amount paid for the specific product in question.

13. DISCLAIMER OF WARRANTIES

Our products and website are provided “as is” without warranties of any kind, either express or implied. We do not warrant that the site will be uninterrupted, error-free, or free of viruses.

14. FORCE MAJEURE

We shall not be held liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, pandemics, war, strikes, government restrictions, or carrier disruptions.

15. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of [your country/state], without regard to its conflict of law provisions.

16. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes your acceptance of the revised Terms.

17. CONTACT US

If you have any questions about these Terms, please contact us:

Email: Malkamacrame@gmail.com
Website: Malkamacrame.com